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Every question I had the response was very quick and answered every question thoroughly
Streamlined and everything got done really quickly! Thank you.
Overall we are happy with the outcome from working with NJ Lenders. The rate on our mortgage was great. We had a unique situation with 3 of us on the loan, so we know there was more paperwork to handle. We had some mixups early on around which papers we had to get in when, so we'd want to ask for clearer expectations of timelines for what papers we need and when next time. Part of that might have been our realtor's responsibility, but I think some things just got lost in communication throughout. Overall would recommend though! Thank you for your business!
Fast and responsive
felt there were multiple moments where I was unsure of how to proceed. Maybe that was because I don't have a lot of experience with purchasing homes. maybe more unprompted guidance for people new to this process?
Communication was great. The process was easy to follow.
Straightforward, timely, everything went as planned
Very efficient loan processing. Clear communication on what was needed and when. Felt supported throughout the process.
As this was my first home purchase, I was a bit intimidated by the process. Mark & Keshia broke down the loan process into palatable steps. The team proved to be a valuable resource with any questions that arose. This degree of customer service left me with a great experience.
Very thorough and helpful throughout the entire process. Really appreciate all the help that I received from Mark and everyone at NJ!
I don’t have anything to add
They handled everything in a situation I know nothing about
The communication
Overall smooth experience. Easy to use website with clear communication of instructions.
Mark and team made the process seamless and were available to answer questions. Would highly recommend.